Content library is the reason to buy it
3.6/5overall, average of the five axes
Deployment effort4
Support quality4
Features vs promises4
Pricing transparency3
Return on investment3
What happened
The library is the differentiator: enough variety that people do not see the same three templates every quarter, and localisation that works for a multi-country business. Reporting keeps the auditors happy. Whether simulated phishing changes behaviour long term is a debate I will not settle here, but the compliance evidence alone justified the line item.
Worked well
Enormous content library. Localisation. Automated campaigns save admin time.
Did not
Behaviour change is hard to prove. Some content is dated. Admin interface is busy.
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