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Enterprise-grade and priced accordingly
3.4/5overall, average of the five axes
Deployment effort3
Support quality5
Features vs promises4
Pricing transparency2
Return on investment3
What happened
For our traffic profile Akamai has been rock solid and the account team knows our estate properly, which matters during an incident. The interface is a product of its long history and some tasks need a support ticket that competitors would let you self-serve. If you need bulletproof at very large scale it remains a defensible choice.
Worked well
Reliability at scale. Account team knows the estate. Strong bot management.
Did not
Interface shows its age. Some changes need support involvement. Premium pricing.
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