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Bought a team, not a tool, and that was the point
3.8/5overall, average of the five axes
Deployment effort4
Support quality5
Features vs promises4
Pricing transparency2
Return on investment4
What happened
We could not hire a 24/7 SOC in our market so we bought one. The concierge model means a named team that learns our environment, and the quarterly reviews have driven real hardening work. It is not cheap and you are dependent on their tooling choices, but the alternative was three unfilled job postings.
Worked well
Named concierge team that learns your environment. 24/7 coverage without hiring. Quarterly reviews drive improvement.
Did not
Expensive relative to tooling alone. You inherit their tooling decisions. Custom detection requests can be slow.
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