The MFA everybody actually enrols in
4.4/5overall, average of the five axes
Deployment effort5
Support quality4
Features vs promises4
Pricing transparency4
Return on investment5
What happened
Enrolment friction is the thing that kills MFA rollouts and Duo has the lowest I have seen. Push approval is understood by non-technical staff without training. The risk-based policies are decent though not as sophisticated as the identity platforms. For the price and the rollout speed it was the right call.
Worked well
Lowest enrolment friction we tested. Broad application support. Simple administration.
Did not
Risk-based policy is less sophisticated than full identity platforms. Reporting is basic. Cost per user adds up at scale.
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